Impact 360 eLearning for Back-Office Operations
Enhance back-office employee skills with targeted training delivered to the desktop
| At A Glance |
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Deliver Web-Based Training to Staff Desktops
In the back office, as in other parts of the enterprise, ongoing training is critical to optimizing workforce performance. Yet, few operations can afford to let service levels slide while staff attends classes. Additionally, many back-office employees may work from remote or home offices, making classroom training costly and impractical.
Impact 360 for Back-Office Operations provides Web-based eLearning functionality that delivers training right to employee desktops. Plus, it enables staff to complete training courses during down time and quite periods without leaving their desks. Pop-up alerts and email notifications inform users about scheduled learning events, such as lesson assignments, lesson times, or lessons approaching a due date.
Impact 360 eLearning is a practical way to address employee skill gaps and bring staff up to speed on processes, programs, and regulations.
Training Targeted to Employee Skills
With Impact 360 eLearning, you can select courseware for delivery to employees and then track course completion and subsequent job performance to determine the effectiveness of the training.
Courseware can be assigned in three ways:
- Automatically: Impact 360 automatically triggers training assignments based on Impact 360 Performance Scorecard results.
- By supervisors — Based on their own observations about employee strengths and weaknesses, supervisors can manually assign training to individuals or groups.
- By employees — Employees can manually assign lessons to themselves to proactively improve their skills.
Impact 360 eLearning helps back-office managers provide targeted learning quickly, efficiently, and conveniently.
Flexible Courseware Content
With Impact 360 for Back-Office Operations, your can develop interactive eLearning content in just a few hours using basic skills. You can also create and edit learning clips from interactions that your organizations has recorded to highlight best practices and areas for improvement. Or you can use AICC-compliant courseware purchased off the shelf.
Impact 360 eLearning augments classroom training and promotes best practices and desired behaviors throughout your back-office operations.
Impact 360 eLearning is fully integrated with the Impact 360 Workforce Optimization portfolio for back-office operations. Find out how these solutions can help your back-office operations. Contact Verint today.
"Verint Witness has crafted a suite of capabilities that will make those who are responsible for back-office productivity as well as those responsible for traditional front office customer service take careful notice of this innovative new workforce optimization solution."
