Reducing Turnaround Time: Verint Success Stories
Leading financial services & insurance firms achieve dramatic processing time reductions using Verint Back-Office Solutions
Insurer Reduces Turnaround Time 37%
The Life Account Services group of a Fortune 500 insurance company faced an array of challenges, ranging from lengthy and inconsistent turnaround time to excessive overtime and considerable rework. The group implemented Verint Impact 360® Forecasting & Scheduling, Workforce Management Strategic Planning, Performance Management, and Desktop Activity Management. Using these Verint Back-Office Operations Solutions, the insurer reduced turnaround time from 9 days to just 6, with bill processing nearing a 4-day turnaround. This was an important improvement for the company that allowed it to perform more competitively in the marketplace.
Financial Services Firm Reduces Customer Onboard Time 52%
Using Verint Back-Office Operations Solutions, the implementation management division of a large financial services firm shortened the time to onboard new commercial customers from 85 to 41 days. This 52% improvement provided the firm with a new competitive advantage. And the time savings enabled the division to book an additional $1.8 million per month (annualized) faster than expected.
Read more about the dramatic ROI that Verint Back-Office Operations Solutions provides to our customers.
"Verint Witness has crafted a suite of capabilities that will make those who are responsible for back-office productivity as well as those responsible for traditional front office customer service take careful notice of this innovative new workforce optimization solution."
