Process Analysis
With Impact 360 Process Analysis, you can greatly reduce process efficiencies, hone the accuracy of your forecasts and determine employee productivity.
How long does it take to complete a task? In branches and remote offices, the answer to this question can make a big difference in the accuracy of your forecasts — and ultimately, in the quality of the customer experience you deliver.
Impact 360 for Retail Financial Services includes process analysis functionality that can help you determine employee productivity by tracking process times and steps against standards. The solution shows the variances in the amount of time employees spend in specific process steps, helping you to compare the standard amount of time required to complete tasks with individual performance. Variances can highlight process inefficiencies or an individual’s need for additional training — or validate the accuracy of the standards upon which your forecasting model is built.
