Services & Support

Verint Witness Actionable Solutions is dedicated to providing high-quality customer service and support.

The Verint Witness Actionable Solutions customer support team is composed of skilled individuals who work together to resolve issues quickly. We are dedicated to providing you with the highest level of customer service and support by:

Responding to requests within targeted guidelines
Providing ongoing communication regarding your incident status
Taking ownership of your request for support
Providing a defined escalation process when management assistance is needed
Maintaining our commitment to continuous improvement of our service processes

How to Obtain Verint Enterprise Support

Customers have three methods of creating and modifying a support incident for Impact 360, Click2Staff, or StaffSmart products:

Telephone
E-Mail
Online

Verint ES Support Location and Hours of Operation*	Phone Numbers	E-Mail	Online
AMERICAS REGION: San Diego, CA, USA Norwell, MA, USA Hours of Operation: Monday through Friday 08:00 a.m. – 8:00 p.m. EST	1-858-270-9955 (CA)	ESsupport@verint.com	To submit a support case online click here
EMEA REGION	+44 0800-496-1111 Or +44 (0)1372-869-570	ESsupport@verint.com	To submit a support case online click here
APAC REGION	+011 1-800-600-806 (Australia) Or +64-9-912-7172 (New Zealand)	ESsupport@verint.com	To submit a support case online click here