Upcoming Webinars
SEP
23
23
CRM Xchange Online Event
Before the Buzz—Using Multi-Channel Customer Interactions to Get Ahead
September 23, 2010
Event Time: 1pm ET
Register Now
Getting ahead of your customers’ expectations, and even reactions to doing business with your organization, can present great challenges. Coupled with the breadth of multichannel service and communications media, it begs the question: “How well are you equipped to anticipate, analyze, and act on customers’ requirements and their experiences with your organization?”
Join this session to discover the power of Customer Interaction Analytics—solutions that include speech, data and text analytics, along with customer survey feedback—and how arming your business with an “early internal warning system” can advance your organization from a reactive to proactive, customer-centric approach to sales, service, and deeper customer relationships.
Learn how Customer Interaction Analytics can help your business:
Before the Buzz—Using Multi-Channel Customer Interactions to Get Ahead
September 23, 2010
Event Time: 1pm ET
Register Now
Getting ahead of your customers’ expectations, and even reactions to doing business with your organization, can present great challenges. Coupled with the breadth of multichannel service and communications media, it begs the question: “How well are you equipped to anticipate, analyze, and act on customers’ requirements and their experiences with your organization?”
Join this session to discover the power of Customer Interaction Analytics—solutions that include speech, data and text analytics, along with customer survey feedback—and how arming your business with an “early internal warning system” can advance your organization from a reactive to proactive, customer-centric approach to sales, service, and deeper customer relationships.
Learn how Customer Interaction Analytics can help your business:
- Gain a better understanding of customers’ wants, needs, expectations, and your ability to deliver.
- Develop an early warning system that mines customer interactions and feedback to surface emerging trends, and areas of opportunity and improvement.
- Anticipate sources of customer frustration in order to take proactive, corrective action.
- Improve business insight and decision making by combining intelligence from multiple sales/service channels—including phone, email, chat, web self-service, and social media—for a more complete view of your customers.
