Impact 360 eLearning Customer Success Stories
How Verint customers use Impact 360 eLearning to optimize customer service and perform more effectively
Driving Agent Effectiveness at an EU-Based Motoring Association
Impact 360® eLearning is an integral part of business at this popular European motoring association. The association relies on Verint’s eLearning software to update agents on changes to systems and compliance with certain government regulations. Best of all, Impact 360 eLearning enables the association to more easily and cost effectively train its growing contingent of home workers, as well as its in-house workers, who can now be brought up to date without leaving their desks.
The association creates a variety of courses using Impact 360 eLearning software and is especially pleased that it can deliver consistent training and messages to all of its agents. Plus, the association has found it far less costly to use Impact 360 eLearning to create and deliver courseware than to develop the software itself or have a third-party company develop the courseware for them.
Anytime Learning for a Multinational Healthcare Product Distributor
A leading distributor of healthcare products and services in North America and Europe has used Impact 360 eLearning to develop its own courseware library for both training new hires and providing veteran workers with an annual refresher. The company cites the low cost of content development and the benefits of “anytime learning” as the most beneficial aspects of its Impact 360 eLearning implementation. Its courseware covers a wide range of soft skills, from placing a caller on hold to placing notes on individual accounts to basic telephone etiquette. The company frequently utilizes eLearning in combination with personalized coaching, injecting the personal touch in the process of listening to training clips.
Learn more about what Impact 360 eLearning can do for your organization. Contact Verint® today.
