Speech Analytics Customer Success Stories
A look at how Impact 360 Speech Analytics provides important business benefits to Verint customers worldwide
Verint Speech Analytics in Action
Today, Impact 360® Speech Analytics help Verint® customers in a wide range of industries reduce costs, increase revenue, and improve the customer experience.
Financial Services: Elavon
Using Impact 360 Speech Analytics, Elavon is able to identify which customers are most likely to defect and focus its efforts on retaining its most valuable clientele. The result? In just the first three months using Verint Speech Analytics, Elavon saved nearly 600 accounts worth approximately $1.7 million in revenue. And, according to Elavon, the system paid for itself in only seven weeks. Read more about Elavon and Impact 360 Speech Analytics.
Healthcare: VSP Vision Care
VSP Vision Care using Impact 360 Speech Analytics to acquire insights from calls regarding marketing initiatives, product design, and client opportunities. The result? Actionable Intelligence® it can share with departments company wide. Read more about VSP Vision Care and Impact 360 Speech Analytics.
Insurance: HCF
HCF uses Impact 360 Speech analytics to measure the success of new ad campaigns and product launches in real time. The result? The company can make changes to improve the effectiveness of launches and campaigns as they unfold, rather than after they’re over. Read more about HCF and Impact 360 Speech Analytics.
Outsourcing: defacto.call center & dialog
Outsourcer defacto.call center & dialog uses Impact 360 Speech Analytics to identify issues that drive calls into its contact center. Using this information, the company can correct process problems and other issues, helping to reduce the number of inbound calls. Read more about defacto.call center & dialog and Impact 360 Speech Analytics.
Retail: Damart
Using Impact 360 Speech Analytics, Damart was able to significantly reduce the number of customer calls related to late orders and payment issues. The result? Lower contact center costs and higher customer satisfaction. Read more about Damart and Impact 360 Speech Analytics.
Travel and Insurance: AAA Washington
After implementing Impact 360 Speech Analytics, AAA Washington discovered that it was fielding twice as many billing inquiries from a single insurance vendor — a problem that it previously had no reason to suspect. AAA subsequently worked with the vendor to improve billing practices and significantly reduced call volume. Read more about AAA Washington and Impact 360 Speech Analytics.
These are just a few of the successes that Verint customers have achieved using Impact 360 Speech Analytics. Visit our Resource Library to read more Verint customer success stories, and contact us to find out what Speech Analytics can do for your organization.
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