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Verint Announces Second Quarter Results

Wed, 08 Sep 2010 00:00:00 EDT

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Verint Systems Granted U.S. Patent on Call Center IP Recording

Tue, 07 Sep 2010 00:00:00 EDT

New Patent Validates Company as First Innovator in IP Recording

Company’s Impact 360 Recording Software Supports Global Customers in Compliance, Sales Verification and Quality

MELVILLE, N.Y., September 7, 2010 — Verint^® Systems Inc. (NASDAQ: VRNT) today announced that the United States Patent and Trademark Office (PTO) has granted an industry-defining patent (U.S. Patent No. RE41,608) to the company in the area of data packet—e.g., Voice over Internet Protocol (VoIP or IP)—recording. This patent significantly strengthens Verint’s industry-leading patent portfolio, further reinforcing its position as the leader in IP recording in contact center and enterprise customer service environments, along with its impact in mission-critical public safety operations environments.

Verint has a long history of deploying IP-specific solutions to customers worldwide, and as a result, has amassed extensive experience in recording in IP environments. Proven, field-tested solutions in the most demanding and mission-critical environments have further reinforced the company’s strength in this area.

The new “System and Method to Acquire Audio Data Packets for Recording and Analysis” patent, originally filed in 1996, covers methods and systems for recording and analyzing audio data packets, e.g., VoIP/IP data packets. Covering IP recording using passive, active and forwarding technologies, it serves to further enhance Verint’s lead.

“We believe IP is becoming the defacto standard as organizations migrate and retire their legacy circuit-switched networks in favor of the extensive advantages inherent in IP-based systems. As such, we are very pleased to have been granted this key foundational patent that demonstrates Verint’s ongoing focus and commitment to leading the call center market with innovative solutions that deliver tangible business value,” says Dan Bodner, president and CEO, Verint Systems.

Verint’s flexible, patent-protected Impact 360^® Recording solution enables organizations of all sizes to reliably capture, index, archive and retrieve customer/caller voice and data interactions in IP, traditional time-division multiplex (TDM) and mixed telephony environments. The software transparently records, and then easily searches and replays contacts regardless of where they were recorded within the enterprise, including across multiple sites. Designed to support organizations in compliance, sales verification and quality management, Impact 360 Recording enables a focused approach to meeting company, industry and regulatory requirements; increasing operational effectiveness; reducing liabilities; and heightening service quality.

This patent covering IP recording follows on recent announcements issued by the company about a number of key patent grants. Among these are its patent covering recording as a network service, and its PCI-related patent in the area of recording technology and the protection of interactions and sensitive information as required by the Payment Card Industry Data Security Standard.
These, along with the aggregate of Verint’s worldwide patents and applications, demonstrate the breadth and depth of the company’s patent portfolio, its investment in technology innovation, and the protection of its intellectual property for the benefit of customers, partners and shareholders.

About Verint Systems Inc.
Verint^® Systems Inc. is a global leader in Actionable Intelligence^® solutions and value-added services. Our solutions enable organizations of all sizes to make timely and effective decisions to improve enterprise performance and make the world a safer place. More than 10,000 organizations in over 150 countries—including over 80 percent of the Fortune 100—use Verint solutions to capture, distill, and analyze complex and underused information sources, such as voice, video, and unstructured text. Headquartered in Melville, New York, we support our customers around the globe directly and with an extensive network of selling and support partners. Verint is listed on the NASDAQ Stock Market under the symbol “VRNT.” Visit us at our website www.verint.com.

This press release contains "forward-looking statements" within the meaning of the Private Securities Litigation Reform Act of 1995, including statements regarding expectations, predictions, views, opportunities, plans, strategies, beliefs, and statements of similar effect relating to Verint Systems Inc. These forward-looking statements are not guarantees of future performance and they are based on management's expectations that involve a number of risks and uncertainties, any of which could cause actual results to differ materially from those expressed in or implied by the forward-looking statements, including the risk that there can be no assurance that patents we have been issued will be sufficiently broad to protect our technologies, products, or services and that our intellectual property rights may be invalidated, designed around, or challenged. For a detailed discussion of these risk factors, see our Annual Report on Form 10-K for the year ended January 31, 2010. The forward-looking statements contained in this press release are made as of the date of this press release and, except as required by law, the Company assumes no obligation to update or revise them or to provide reasons why actual results may differ.

VERINT, the VERINT logo, ACTIONABLE INTELLIGENCE, POWERING ACTIONABLE INTELLIGENCE, INTELLIGENCE IN ACTION, ACTIONABLE INTELLIGENCE FOR A SMARTER WORKFORCE, VERINT VERIFIED, WITNESS ACTIONABLE SOLUTIONS, STAR-GATE, RELIANT, VANTAGE, X-TRACT, NEXTIVA, EDGEVR, ULTRA, AUDIOLOG, WITNESS, the WITNESS logo, IMPACT 360, the IMPACT 360 logo, IMPROVE EVERYTHING, EQUALITY, CONTACTSTORE, and CLICK2STAFF are trademarks or registered trademarks of Verint Systems Inc. or its subsidiaries. Other trademarks mentioned are the property of their respective owners.

Verint Systems Announces Conference Call To Review its Second Quarter Results To Be Held on September 8, 2010 at 8:30 AM ET

Thu, 02 Sep 2010 00:00:00 EDT

MELVILLE, N.Y, September 2, 2010 – Verint^® Systems Inc. (NASDAQ: VRNT) today announced it will be conducting a conference call to review its second quarter results (quarter ending July 31, 2010) and outlook for the year ending January 31, 2011 on Wednesday September 8, 2010 at 8:30 AM ET. An earnings release will be issued before market open on September 8, 2010.

Conference Call
An on-line, real-time Web cast of the conference call will be available on our website at www.verint.com. The conference call can also be accessed live via telephone at 1-888-277-1184 (United States) and 1-617-597-5360 (international) and the passcode is 18560023. Please dial in 5-10 minutes prior to the scheduled start time.

About Verint Systems Inc.
Verint^® Systems Inc. is a global leader in Actionable Intelligence^®solutions and value-added services. Our solutions enable organizations of all sizes to make timely and effective decisions to improve enterprise performance and make the world a safer place. More than 10,000 organizations in over 150 countries — including over 80% of the Fortune 100 — use Verint solutions to capture, distill, and analyze complex and underused information sources, such as voice, video, and unstructured text. Headquartered in Melville, New York, we support our customers around the globe directly and with an extensive network of selling and support partners. Visit us at our website www.verint.com.

Cautions About Forward-Looking Statements
This press release contains "forward-looking statements" within the meaning of the Private Securities Litigation Reform Act of 1995, including statements regarding expectations, predictions, views, opportunities, plans, strategies, beliefs, and statements of similar effect relating to Verint Systems Inc. These forward-looking statements are not guarantees of future performance and they are based on management's expectations that involve a number of risks and uncertainties which could cause actual results to differ materially from those expressed in or implied by the forward-looking statements. Important risks, uncertainties, and other factors that could cause actual results to differ materially from our forward-looking statements. The forward-looking statements contained in this press release are made as of the date of this press release and, except as required by law, Verint assumes no obligation to update or revise them or to provide reasons why actual results may differ.

VERINT, the VERINT logo, ACTIONABLE INTELLIGENCE, POWERING ACTIONABLE INTELLIGENCE, WITNESS ACTIONABLE SOLUTIONS, STAR-GATE, RELIANT, VANTAGE, X-TRACT, NEXTIVA, EDGEVR, ULTRA, AUDIOLOG, WITNESS, the WITNESS logo, IMPACT 360, the IMPACT 360 logo, IMPROVE EVERYTHING, EQUALITY, CONTACTSTORE, EYRETEL, BLUE PUMPKIN SOFTWARE, BLUE PUMPKIN, the BLUE PUMPKIN logo, EXAMETRIC and the EXAMETRIC logo, CLICK2STAFF, STAFFSMART, AMAE SOFTWARE and the AMAE logo are trademarks and registered trademarks of Verint Systems Inc. Other trademarks mentioned are the property of their respective owners.

Telvista Improves Performance with Next-Generation Impact 360 Solution from Verint Witness Actionable Solutions

Thu, 02 Sep 2010 00:00:00 EDT

Company Experiences Gains in Quality Scores, Staff Performance and Customer Satisfaction Across North American Call Center Operations

Verint Technology Supports World-Class Sales and Service at Telvista for More Than 10 Years

MELVILLE, N.Y. and DALLAS, TEXAS, September 2, 2010 — Verint^® Systems Inc.(NASDAQ: VRNT) today announced that Telvista, a leading call center outsourcer in North America, is leveraging the next-generation Impact 360^® software and value-added services from Verint Witness Actionable Solutions^®. A Verint customer for over a decade, Telvista is focused on delivering creative, high-quality customer care solutions. To further support that mission, the company has continued to enhance its investment in Verint technology, gaining tangible results in quality scores, staff performance and customer satisfaction.

As a provider of outsourced customer care solutions to a broad range of mid-size and Fortune 1000 clients, Telvista offers Verint’s next-generation solutions to fulfill requests from its customer base for a unified quality monitoring (QM) solution with the most advanced capabilities. Impact 360 Quality Monitoring—which is used across seven of Telvista’s centers located throughout the United States and Mexico—combines powerful QM with encryption management, performance management, eLearning and custom reporting capabilities.

Since implementing Impact 360, Telvista has continued to deliver real value to its clients. For one large telecommunications client, the outsourcer deployed Impact 360’s quality monitoring and reporting analysis to help drive a four percent improvement in first call resolution (FCR) over a six-month period. This resulted in higher Net Promoter Scores^® and an increase in overall customer satisfaction for the client. Telvista’s Net Promoter^® program identifies loyalty scores so clients know where to improve processes, and therefore build sales and increase revenue.

These results also complement positive gains in quality scores across the company itself, ranging from 10 to 25 percent among its various programs. In addition to the benefits Telvista clients receive, the Verint solution enables its agents to listen to their own calls, which has improved staff understanding of the power of quality assurance and how they each play a vital role. Further, it has helped Telvista take development and training to the next level with eLearning by making lessons available on the desktop at the most opportune times, in addition to advancing employee skills and building awareness of new corporate products, programs and processes.

Telvista offers encryption capabilities via Impact 360 to its clients and their customers, supporting Payment Card Industry Data Security Standards (PCI DSS), as well as its own compliance focus. The added functionality helps protect sensitive customer and cardholder data when recorded, as well as when in transit and archived, securing it from unauthorized access.

Additionally, Impact 360 Quality Monitoring is helping Telvista provide its customers with audio and screen recording, designed to increase operational effectiveness and enhancing the customer experience. This is complemented by agent evaluation and reporting capabilities designed to help improve agent performance, while role-appropriate scorecards and predefined key performance indicators track how agents are performing against their goals.

“Partnering with an innovative market leader like Verint positions us to provide the benefits associated with cutting-edge technology to our clients, along with additional capabilities as their needs expand,” comments David Arellano, chief operating officer, Telvista. “We are excited about our quality initiative and how it is helping us take customer service operations to the next level—with Verint’s Impact 360 playing a key role.”

“Verint is committed to customer success. Our longstanding partnership with Telvista is a great example of how we are helping our customers improve performance, quality and the customer experience with our innovative software,” says Nancy Treaster, senior vice president and general manager, Verint Witness Actionable Solutions. “Our goal is to provide Telvista with the solutions and services it needs to maintain a competitive edge, produce satisfied customers and sustain business growth.”

About Telvista
Telvista, Inc. provides contact center solutions to a broad range of mid-size and Fortune 100 clients. Telvista’s high quality, cost-efficient nearshore and onshore centers provide a competitive advantage for clients with both English and Spanish speaking customers. With contact centers strategically located throughout the US and Mexico, Telvista’s superior technologies and quality personnel deliver a range of customer contact center options, including product support and help desk solutions, customer service support, and sales programs. Net Promoter, NPS, and Net Promoter Score are trademarks of Satmetrix Systems, Inc., Bain & Company, and Fred Reichheld. For more information about Telvista, please visit www.telvista.com.

About Verint Witness Actionable Solutions
Verint^® Witness Actionable Solutions^® is the leader in enterprise workforce optimization software and services. Its solutions are designed to help organizations of all sizes capture customer intelligence, uncover business trends, discover the root cause of employee and customer behavior, and optimize the customer experience. From contact centers to remote office, branch and back-office operations, its award-winning, next-generation Impact 360^® Workforce Optimization suite is the industry’s most unified solution set—featuring quality monitoring and recording, workforce management, customer interaction analytics (speech analytics, data analytics and customer feedback surveys), desktop and process analytics, performance management, eLearning and coaching. Impact 360 helps improve the entire customer service delivery network, powering the right decisions to help ensure service excellence and transform organizations into customer-centric enterprises.

About Verint Systems Inc.
Verint^® Systems Inc. is a global leader in Actionable Intelligence^® solutions and value-added services. Our solutions enable organizations of all sizes to make timely and effective decisions to improve enterprise performance and make the world a safer place. More than 10,000 organizations in over 150 countries—including over 80 percent of the Fortune 100—use Verint solutions to capture, distill, and analyze complex and underused information sources, such as voice, video, and unstructured text. Headquartered in Melville, New York, we support our customers around the globe directly and with an extensive network of selling and support partners. Verint is listed on the NASDAQ Stock Market under the symbol “VRNT.” Visit us at our website www.verint.com.

This press release contains "forward-looking statements" within the meaning of the Private Securities Litigation Reform Act of 1995, including statements regarding expectations, predictions, views, opportunities, plans, strategies, beliefs, and statements of similar effect relating to Verint Systems Inc. These forward-looking statements are not guarantees of future performance and they are based on management's expectations that involve a number of risks and uncertainties, any of which could cause actual results to differ materially from those expressed in or implied by the forward-looking statements. For a detailed discussion of these risk factors, see our Annual Report on Form 10-K for the year ended January 31, 2010. The forward-looking statements contained in this press release are made as of the date of this press release and, except as required by law, the Company assumes no obligation to update or revise them or to provide reasons why actual results may differ.

VERINT, the VERINT logo, ACTIONABLE INTELLIGENCE, POWERING ACTIONABLE INTELLIGENCE, INTELLIGENCE IN ACTION, ACTIONABLE INTELLIGENCE FOR A SMARTER WORKFORCE, VERINT VERIFIED, WITNESS ACTIONABLE SOLUTIONS, STAR-GATE, RELIANT, VANTAGE, X-TRACT, NEXTIVA, EDGEVR, ULTRA, AUDIOLOG, WITNESS, the WITNESS logo, IMPACT 360, the IMPACT 360 logo, IMPROVE EVERYTHING, EQUALITY, CONTACTSTORE, and CLICK2STAFF are trademarks or registered trademarks of Verint Systems Inc. or its subsidiaries. Other trademarks mentioned are the property of their respective owners.

VSP Vision Care Named "Innovator of the Year" at Verint Witness Actionable Solutions' Global User Conference

Wed, 25 Aug 2010 00:00:00 EDT

Customer Recognized for Leveraging Verint’s Impact 360 Workforce Optimization Software, Saving Approximately $3 Million in the First Year Alone

MELVILLE, N.Y., August 25, 2010 — Verint^® Systems Inc. (NASDAQ: VRNT) today announced that VSP^® Vision Care, the largest not-for-profit vision benefits and services company in the United States, has been named its 2010 “Innovator of the Year.” The honor, designed to recognize workforce optimization (WFO) professionals, focuses on new approaches to today’s customer service operations, and programs and initiatives that advance the customer experience.

Presented with the award during the 14th Annual Verint Witness Actionable Solutions^® Driving Innovation™ user conference in May was Dan Salter, director of customer care operations at VSP Vision Care. Salter was recognized for both his leadership and his team’s role in leveraging WFO in support of the organization’s focus on culture, innovation and world-class customer service—and for achieving results that have yielded some $3 million in savings for the company in the first year alone.

With VSP Peak Service—the organization’s focused approach to delivering world-class customer service to its more than 55 million members and over 26,000 doctors—VSP has continued to advance its operations. It was through its “One Voice” focus on technology that VSP first began using Verint’s Impact 360^® Workforce Optimization software as an enabling solution to help foster a performance culture grounded in four key areas: systems, service, value and people—the latter for which the company has been cited as one of Fortune magazine’s “100 Best Places to Work.” During the same time, the VSP Customer Case division launched “Be the Best,” a program designed to provide a full review of customer care processes, procedures, human resource management and technology.

Says Laura Costa, Chief Operating Officer, VSP Vision Care, “Delivering world class service to our members and doctor network are vital to VSP’s success and core to our culture. Innovation, teamwork and customer-centric thinking are why Dan Salter, his team and our full customer service operation are making such a visible impact.”

“This recognition is a great honor and reinforces the investment and commitment that has gone into our VSP Peak Service approach to the customer experience. With workforce optimization and speech/data analytics, we’re able to think about our business in new ways. Beyond savings, this approach is yielding impressive results through increased customer satisfaction, deeper insight into customer service representative efficiency and productivity, and enhanced coaching, training and performance.”

VSP leverages Verint’s next-generation Impact 360 Workforce Optimization suite. As it implemented the solution—and in tying back to the One Voice and Be the Best programs—the organization worked closely with Verint to review the policies, processes and procedures in its contact centers. It also worked with Verint’s Business Enablement Program to align organizational, customer and agent objectives, which in turn have enabled VSP to put the technology into use more effectively.

Since implementing Impact 360, VSP has improved its contact center handle times, customer service representative (CSR) availability and shift scheduling—efficiencies that have resulted in multi-million dollar savings in year one alone. VSP also has experienced gains in the way of reduced workforce management administration, enabling it to leverage flexible scheduling for better efficiency. Further, the organization is tracking CSR efficiency and productivity, enabling it to better manage its workforce, while delivering a world-class customer experience with VSP Peak Service.

About VSP
VSP GlobalSM includes VSP Vision Care, the largest not-for-profit vision benefits and services company in the United States with 55 million members; Marchon^® Eyewear Inc., one of the world’s largest manufacturers, designers and distributors of quality fashion and technologically-advanced eyewear and sunwear; Eyefinity^®/Officemate^® which offer innovative solutions and the premier management software and technology to improve overall practice management and patient experience; VSP Optics Group, industry leaders in new technologies, production processes, service and logistics. Since 1997, VSP has provided more than 580,000 low-income, uninsured children with free eyecare. Through relationships including those with the American Diabetes Association and Prevent Blindness America, VSP promotes the importance of annual eye exams for maintaining eye health and overall wellness.

About Verint Witness Actionable Solutions
Verint^® Witness Actionable Solutions^® is the leader in enterprise workforce optimization software and services. Its solutions are designed to help organizations of all sizes capture customer intelligence, uncover business trends, discover the root cause of employee and customer behavior, and optimize the customer experience. From contact centers to remote office, branch and back-office operations, its award-winning, next-generation Impact 360^® Workforce Optimization suite is the industry’s most unified solution set—featuring quality monitoring and recording, workforce management, customer interaction analytics (speech analytics, data analytics and customer feedback surveys), desktop and process analytics, performance management, eLearning and coaching. Impact 360 helps improve the entire customer service delivery network, powering the right decisions to help ensure service excellence and transform organizations into customer-centric enterprises.

About Verint Systems Inc.
Verint^®Systems Inc. is a global leader in Actionable Intelligence^® solutions and value-added services. Our solutions enable organizations of all sizes to make timely and effective decisions to improve enterprise performance and make the world a safer place. More than 10,000 organizations in over 150 countries—including over 80 percent of the Fortune 100—use Verint solutions to capture, distill, and analyze complex and underused information sources, such as voice, video, and unstructured text. Headquartered in Melville, New York, we support our customers around the globe directly and with an extensive network of selling and support partners. Verint is listed on the NASDAQ Stock Market under the symbol “VRNT.” Visit us at our website www.verint.com.

This press release contains "forward-looking statements" within the meaning of the Private Securities Litigation Reform Act of 1995, including statements regarding expectations, predictions, views, opportunities, plans, strategies, beliefs, and statements of similar effect relating to Verint Systems Inc. These forward-looking statements are not guarantees of future performance and they are based on management's expectations that involve a number of risks and uncertainties, any of which could cause actual results to differ materially from those expressed in or implied by the forward-looking statements. For a detailed discussion of these risk factors, see our Annual Report on Form 10-K for the year ended January 31, 2010. The forward-looking statements contained in this press release are made as of the date of this press release and, except as required by law, the Company assumes no obligation to update or revise them or to provide reasons why actual results may differ.

VERINT, the VERINT logo, ACTIONABLE INTELLIGENCE, POWERING ACTIONABLE INTELLIGENCE, INTELLIGENCE IN ACTION, ACTIONABLE INTELLIGENCE FOR A SMARTER WORKFORCE, VERINT VERIFIED, WITNESS ACTIONABLE SOLUTIONS, STAR-GATE, RELIANT, VANTAGE, X-TRACT, NEXTIVA, EDGEVR, ULTRA, AUDIOLOG, WITNESS, the WITNESS logo, IMPACT 360, the IMPACT 360 logo, IMPROVE EVERYTHING, EQUALITY, CONTACTSTORE, and CLICK2STAFF are trademarks or registered trademarks of Verint Systems Inc. or its subsidiaries. Other trademarks mentioned are the property of their respective owners.

Verint Systems Receives U.S. Patent for Protecting Customer Interaction Recording in Support of the Payment Card Industry Data Security Standard

Thu, 19 Aug 2010 00:00:00 EDT

New Patent Reinforces Company’s Innovation and Commitment to Data Privacy and Security

MELVILLE, N.Y., August 19, 2010 — Verint^® Systems Inc. (NASDAQ: VRNT) today announced that the United States Patent and Trademark Office (PTO) has issued a new patent to Verint in the area of recording technology and the protection of interactions and sensitive information as required by the Payment Card Industry Data Security Standard (PCI DSS). This new patent and its related families of issued and pending patents further broaden Verint’s industry-leading portfolio of patents and applications worldwide across its enterprise workforce optimization solutions.

“Organizations need to uphold the integrity of recorded interactions in context with security, privacy, and industry and legal regulations, including protecting customer data and information,” says Dan Bodner, president and CEO, Verint Systems. “With this patent, we’re helping our customers and partners excel along the PCI path to enhance data and information security, and directly address business and customer privacy concerns.”

Protecting customer data and sensitive information is a complex process for which privacy is a critical concern for businesses and their customers alike. In most customer contact operations, calls are recorded for quality assurance, to adhere to compliance requirements, as proof of orders/payments and third-party verification, and for training and development purposes. However, in addition to these, there are needs and requirements for organizations to broaden and enhance their data security strategies, processes and technology to protect the privacy of customers and consumer information. One of the driving forces behind these mission-critical security efforts is the PCI DSS—a worldwide information security standard assembled by the Payment Card Industry Security Standards Council, a global forum for the ongoing development, enhancement, storage, dissemination and implementation of security standards for account data protection.

Because recordings can contain sensitive credit card details and other personal information, such as social security numbers, they require enhanced protection and recording processes—including, for example, an added level of encryption for the data, a secure storage environment, and/or options not to record certain sensitive data at all. Verint’s newly issued PCI-related patent (U.S. Pat. 7,774,854), entitled “Systems and Methods for Protecting Information,” enables companies to, for instance, mask, encrypt and/or protect portions of an interaction that contain sensitive information, such as cardholder data, or altogether cease recording for the portion containing that information.

“This patent is an example of innovation, which is a core value at Verint,” adds Bodner. “It exemplifies our ability to foresee customer challenges, develop innovative solutions that anticipate and respond to them, and protect our intellectual property and innovation for the benefit of our customers, partners and shareholders.”

About Verint Systems Inc.
Verint^® Systems Inc. is a global leader in Actionable Intelligence^® solutions and value-added services. Our solutions enable organizations of all sizes to make timely and effective decisions to improve enterprise performance and make the world a safer place. More than 10,000 organizations in over 150 countries—including over 80 percent of the Fortune 100—use Verint solutions to capture, distill, and analyze complex and underused information sources, such as voice, video, and unstructured text. Headquartered in Melville, New York, we support our customers around the globe directly and with an extensive network of selling and support partners. Verint is listed on the NASDAQ Stock Market under the symbol “VRNT.” Visit us at our website www.verint.com.

This press release contains "forward-looking statements" within the meaning of the Private Securities Litigation Reform Act of 1995, including statements regarding expectations, predictions, views, opportunities, plans, strategies, beliefs, and statements of similar effect relating to Verint Systems Inc. These forward-looking statements are not guarantees of future performance and they are based on management's expectations that involve a number of risks and uncertainties, any of which could cause actual results to differ materially from those expressed in or implied by the forward-looking statements, including the risk that there can be no assurance that patents we have been issued will be sufficiently broad to protect our technologies, products, or services and that our intellectual property rights may be invalidated, designed around, or challenged. For a detailed discussion of these risk factors, see our Annual Report on Form 10-K for the year ended January 31, 2010. The forward-looking statements contained in this press release are made as of the date of this press release and, except as required by law, the Company assumes no obligation to update or revise them or to provide reasons why actual results may differ.

VERINT, the VERINT logo, ACTIONABLE INTELLIGENCE, POWERING ACTIONABLE INTELLIGENCE, INTELLIGENCE IN ACTION, ACTIONABLE INTELLIGENCE FOR A SMARTER WORKFORCE, VERINT VERIFIED, WITNESS ACTIONABLE SOLUTIONS, STAR-GATE, RELIANT, VANTAGE, X-TRACT, NEXTIVA, EDGEVR, ULTRA, AUDIOLOG, WITNESS, the WITNESS logo, IMPACT 360, the IMPACT 360 logo, IMPROVE EVERYTHING, EQUALITY, CONTACTSTORE, and CLICK2STAFF are trademarks or registered trademarks of Verint Systems Inc. or its subsidiaries. Other trademarks mentioned are the property of their respective owners.

Verint Witness Actionable Solutions Advances Industry's First Workforce Optimization Solution Specifically for Back-Office Operations

Mon, 16 Aug 2010 00:00:00 EDT

Enhancements to Impact 360 for Back-Office Operations Helps Organizations Meet Customer Service Targets, While Improving Operational Efficiencies

MELVILLE, N.Y., August 16, 2010 — Verint^® Systems Inc. (NASDAQ: VRNT) today announced enhancements to Impact 360^® for Back-Office Operations, part of its comprehensive, next-generation Impact 360 Workforce Optimization suite from Verint^® Witness Actionable Solutions^®—and the industry’s most complete back-office workforce optimization (WFO) offering for four years running. New functionality includes advancements in volume and inventory management and in work item processing and tracking, both of which can help managers address and counter the complexities of managing workloads across back-office functions and departments.

The Impact 360 solution is comprised of software uniquely designed to enhance the effectiveness of back-office functions that help evaluate operational effectiveness, determine system and process efficiencies, monitor workflow, reduce errors, identify trends, and implement changes to enhance the customer experience and drive profitability. The latest enhancements incorporate feedback from Verint’s customers spanning an array of industries, including insurance, healthcare, banking, pharmacy benefits management and transportation.

“Workforce optimization in the back-office is relatively new for us. Verint has not only invested in developing functionality to meet the specific needs of back-office operations, but it provides critical back-office consulting expertise,” shares the vice president of customer service operations at a large financial services firm. “Verint worked closely with us to make sure the solution fit our requirements and was successfully incorporated into our management approach and methodologies.”

Leveraging Inventory Management
Impact 360 for Back-Office Operations helps meet the unique inventory management needs of operational processing groups, such as order fulfillment, payments and claims. The nature of the work completed in back-office operations demands greater flexibility across technologies leveraged. Managers need visibility into actual volumes being processed, as well as the ability to manage inventory levels to meet processing deadlines. The Verint solution includes a volume management tool, referred to as Pulse, which enables managers to monitor actual volumes and throughput intra-day against forecasted volumes, in addition to processing targets or goals. This functionality helps ensure that service level agreements (SLAs) are met by recognizing the impact of outstanding work, along with new work items, to determine optimal staffing requirements.
The latest enhancements also provide managers with new flexibility for how they wish to set up and report on their inventory. For example, a manager can set an inventory start for one or all work queues based on the ending inventory or backlog from the previous scheduling period, or the current inventory from within Pulse.

They can also customize how they report on their inventory—either at the current moment, or by end of day or end of week. The solution captures and enables managers to view not only average volumes per day, but actual volumes intra-day and by end-of-day. While averages have been the industry norm for managing volumes, they limit a manager’s ability to accurately plan and forecast capacity. Using actual volumes in managing inventory creates greater operational efficiencies by matching resources to volumes and minimizing idle time.

Enabling Work Item Tracking
In back-office operations, items processed - such as orders, payments, claims or applications - have varying deadlines for completion, some within hours, others within days or even weeks. It can be challenging to monitor the progress and aging of them across multiple departments and touch points through to completion. With such new functionality as Work Item Tracking, managers can track a single item through the processing steps, report on the aging of items, and identify those at risk of missing deadlines or threatening SLA. Armed with this actionable intelligence, managers can proactively re-prioritize work to meet targeted service goals.

“Managing workloads to service deadlines, and following work items across multiple functions and touch points, requires solutions and capabilities that do not exist in traditional, contact center workforce optimization suites,” explains Nancy Treaster, senior vice president and general manager, Verint Witness Actionable Solutions. “Verint has heavily invested in developing the capabilities needed, both in technology and expertise, to help our customers optimize the workforce in their back-office environments.”

About Impact 360 for Back-office Operations
Impact 360 for Back-Office Operations is part of the Impact 360 Workforce Optimization suite. Designed specifically for such back-office functions as billing, claims processing and order fulfillment, it combines robust forecasting, scheduling, and resource planning functionality, with adherence, scheduling to deadlines and the ability to build and analyze what-if capacity scenarios. Performance management, which encompass advanced scorecards and executive dashboards, as well as quality management, reporting and training comprise additional and integral capabilities within the solution. Key to overcoming the data challenges in back-office environments, the Impact 360 solution features variance measurement functionality and multiple means of capturing volume and activity data, as well as in-depth desktop analytics, including application and process analysis, process guidance and data propagation.

Verint’s Impact 360 for Back-Office Operations is a practical solution for helping organizations improve throughput, achieve service level agreements (SLAs), retain staff, and enhance the customer experience.

About Verint Witness Actionable Solutions
Verint^® Witness Actionable Solutions^® is the leader in enterprise workforce optimization software and services. Its solutions are designed to help organizations of all sizes capture customer intelligence, uncover business trends, discover the root cause of employee and customer behavior, and optimize the customer experience. From contact centers to remote office, branch and back-office operations, its award-winning, next-generation Impact 360^® Workforce Optimization suite is the industry’s most unified solution set—featuring quality monitoring and recording, workforce management, customer interaction analytics (speech analytics, data analytics and customer feedback surveys), desktop and process analytics, performance management, eLearning and coaching. Impact 360 helps improve the entire customer service delivery network, powering the right decisions to help ensure service excellence and transform organizations into customer-centric enterprises.

About Verint Systems Inc.
Verint^® Systems Inc. is a global leader in Actionable Intelligence^® solutions and value-added services. Our solutions enable organizations of all sizes to make timely and effective decisions to improve enterprise performance and make the world a safer place. More than 10,000 organizations in over 150 countries—including over 80 percent of the Fortune 100—use Verint solutions to capture, distill, and analyze complex and underused information sources, such as voice, video, and unstructured text. Headquartered in Melville, New York, we support our customers around the globe directly and with an extensive network of selling and support partners. Verint is listed on the NASDAQ Stock Market under the symbol “VRNT.” Visit us at our website www.verint.com.

This press release contains "forward-looking statements" within the meaning of the Private Securities Litigation Reform Act of 1995, including statements regarding expectations, predictions, views, opportunities, plans, strategies, beliefs, and statements of similar effect relating to Verint Systems Inc. These forward-looking statements are not guarantees of future performance and they are based on management's expectations that involve a number of risks and uncertainties, any of which could cause actual results to differ materially from those expressed in or implied by the forward-looking statements, including the risk that we are unable to introduce quality products which achieve market acceptance or the risk that our intellectual property rights may not be adequate to protect our business or that others may make claims on our intellectual property or claim infringement on their intellectual property rights. For a detailed discussion of these risk factors, see our Annual Report on Form 10-K for the year ended January 31, 2010. The forward-looking statements contained in this press release are made as of the date of this press release and, except as required by law, the Company assumes no obligation to update or revise them or to provide reasons why actual results may differ.

VERINT, the VERINT logo, ACTIONABLE INTELLIGENCE, POWERING ACTIONABLE INTELLIGENCE, INTELLIGENCE IN ACTION, ACTIONABLE INTELLIGENCE FOR A SMARTER WORKFORCE, VERINT VERIFIED, WITNESS ACTIONABLE SOLUTIONS, STAR-GATE, RELIANT, VANTAGE, X-TRACT, NEXTIVA, EDGEVR, ULTRA, AUDIOLOG, WITNESS, the WITNESS logo, IMPACT 360, the IMPACT 360 logo, IMPROVE EVERYTHING, EQUALITY, CONTACTSTORE, and CLICK2STAFF are trademarks or registered trademarks of Verint Systems Inc. or its subsidiaries. Other trademarks mentioned are the property of their respective owners.

EMC Corporation Implementing Nextiva IP Video Technology from Verint Video Intelligence Solutions

Mon, 09 Aug 2010 00:00:00 EDT

Company Deploying Scalable, Centrally Managed Video Security System to Help Protect Corporate Sites

Implementation Follows Extended Investment in Verint Solutions

MELVILLE, N.Y., August 9, 2010 — Verint^® Systems Inc. (NASDAQ: VRNT) today announced that EMC^® Corporation is implementing its Nextiva^® IP video security solutions. This latest deployment is the result of EMC’s continued investment in technology from Verint Video Intelligence Solutions™ as part of an upgrade to the security infrastructure in its corporate headquarters and smaller field offices.

EMC Corporation is a leading global developer and provider of information infrastructure technology and solutions that enable organizations of all sizes to transform the way they compete and create value from their information. In an effort to modernize its major U.S. corporate campuses and field offices, EMC has continued to select Verint technology to support its move to an open, scalable system, including its current deployment of additional Nextiva video management software, IP cameras and video encoders in offices around the world.

“In looking to replace our legacy DVR system, and as we continue to modernize our video security technology, we sought a centrally managed, scalable IP video solution with the breadth to cover our campuses,” says Dan Fitzgerald, vice president, global real estate and facilities, EMC Corporation.

The Nextiva platform works in tandem with the high-performance EMC CLARiiON^® storage to continually record and archive video data for viewing incidents in real time from virtually anywhere. Verint Nextiva video management software, IP cameras and encoders enable EMC’s Facilities Team to create a standard and scalable configuration to serve the needs of five types of EMC facilities: large and small campuses, large and small field offices, and regional Centers of Excellence (COE). Nextiva helps EMC efficiently manage its corporate sites through access to video from any office in world, all from a single, central location.

“With the Nextiva IP video solution, we will be able to immediately view alarm instances and triggers, for example, which enable us to make informed decisions within a matter of seconds,” adds Fitzgerald. “Equally important, we’ll have all of that data centrally stored, allowing easy access to video surveillance to help keep our facilities secure.”

With its open, IP-based architecture, the Nextiva IP video portfolio supports a wide range of hardware and software—including a mix of analog and digital IP cameras, access control and intrusion detection devices, visitor management and identity recognition systems, RFID and biometric technologies, and sophisticated analytics.

“We’re pleased to provide global corporate campuses, such as those at EMC Corporation, with innovative and reliable technology to meet their video security requirements both today and as they continue grow,” says Elan Moriah, president, Verint Video Intelligence Solutions and Verint Witness Actionable Solutions^®. “As a leading provider of networked IP video solutions, Verint is committed to delivering enterprise-class solutions that provide low total cost of ownership, enterprise scalability, and easy interoperability to business, security and IT systems.”

About EMC Corporation
EMC Corporation (NYSE: EMC) is the world's leading developer and provider of information infrastructure technology and solutions that enable organizations of all sizes to transform the way they compete and create value from their information. Information about EMC's products and services can be found at www.EMC.com.

About Verint Video Intelligence Solutions
Verint^® Video Intelligence Solutions™ is the leading global provider of networked video solutions designed to enhance the security of people, property and assets. Its award-winning Nextiva^®portfolio features IP video management software, integrated analytics, encoders, cameras, wireless devices and intelligent DVRs for use across a variety of vertical market environments. Open, standards-based and IT friendly, Verint solutions help organizations realize the benefits of IP video leveraging their legacy video investments.

About Verint Systems Inc.
Verint^® Systems Inc. is a global leader in Actionable Intelligence^® solutions and value-added services. Our solutions enable organizations of all sizes to make timely and effective decisions to improve enterprise performance and make the world a safer place. More than 10,000 organizations in over 150 countries—including over 80 percent of the Fortune 100—use Verint solutions to capture, distill, and analyze complex and underused information sources, such as voice, video, and unstructured text. Headquartered in Melville, New York, we support our customers around the globe directly and with an extensive network of selling and support partners. Verint is listed on the NASDAQ Stock Market under the symbol “VRNT.” Visit us at our website www.verint.com.

This press release contains "forward-looking statements" within the meaning of the Private Securities Litigation Reform Act of 1995, including statements regarding expectations, predictions, views, opportunities, plans, strategies, beliefs, and statements of similar effect relating to Verint Systems Inc. These forward-looking statements are not guarantees of future performance and they are based on management's expectations that involve a number of risks and uncertainties, any of which could cause actual results to differ materially from those expressed in or implied by the forward-looking statements. For a detailed discussion of these risk factors, see our Annual Report on Form 10-K for the year ended January 31, 2010. The forward-looking statements contained in this press release are made as of the date of this press release and, except as required by law, the Company assumes no obligation to update or revise them or to provide reasons why actual results may differ.

VERINT, the VERINT logo, ACTIONABLE INTELLIGENCE, POWERING ACTIONABLE INTELLIGENCE, INTELLIGENCE IN ACTION, ACTIONABLE INTELLIGENCE FOR A SMARTER WORKFORCE, VERINT VERIFIED, WITNESS ACTIONABLE SOLUTIONS, STAR-GATE, RELIANT, VANTAGE, X-TRACT, NEXTIVA, EDGEVR, ULTRA, AUDIOLOG, WITNESS, the WITNESS logo, IMPACT 360, the IMPACT 360 logo, IMPROVE EVERYTHING, EQUALITY, CONTACTSTORE, and CLICK2STAFF are trademarks or registered trademarks of Verint Systems Inc. or its subsidiaries. Other trademarks mentioned are the property of their respective owners.

Verint Witness Actionable Solutions Recognized by Ovum and Speech Technology Magazine for Innovation, Technology Leadership and Customer Sentiment

Tue, 03 Aug 2010 00:00:00 EDT

Global Organizations Continue to Receive Tangible Return on Investment from Analytics Solutions

SpeechTEK 2010
New York Marriott Marquis, New York City
Booth #617

MELVILLE, N.Y., August 3, 2010 — Verint^® Systems Inc. (NASDAQ: VRNT) today announced that it has advanced its market standing in analyst firm Ovum’s Decision Matrix: Selecting a Speech Analytics Vendor research, published in July 2010. Recipient of the firm’s highest-issued valuation—a “shortlist” rating—Verint^® Witness Actionable Solutions^® led in the areas of market impact and technical assessment with high scores in end-user sentiment. Coupled with its strong position in the firm’s report, the company also has been named a “2010 Market Leader” award winner by Speech Technology magazine.

Earning Ovum’s Top Rating
Ovum’s research explores the competitive dynamics within the contact center speech analytics market with a focus on helping businesses with vendor selection based on technology strength, reputation among customers, and impact on the market. Carrying the firm’s “shortlist” valuation, Verint was top in market impact—including revenues, customer size, vertical reach, geographic reach and recognition. Verint also led in the technical assessment—topping the list in core technology, analytics features, interface, packaged solutions, reporting, integration, deployment, solution maturity, and solution breadth and depth. End-user sentiment also resulted in high scores most notably for capabilities tied to product quality and vertical specialization.

According to Ovum, “Customers rated it [Verint] highly for both product quality, and features and functionality…the results of the customer survey reflect Verint’s technical strengths.” The firm also pointed to Verint as one of the only vendors to provide a separate speech analytics solution for mid-market enterprises.

Aphrodite Brinsmead, analyst, Ovum, comments, “Verint has gained a significant market share in the speech analytics sector by leveraging its large base of existing call recording and quality monitoring customers. It continues to innovate in the workforce optimization technology market, developing its speech and desktop analytics capabilities. Its Impact 360 Speech Analytics has a broad feature set and was rated highly by Verint’s customers, leading to the vendor being rated “shortlist” in Ovum’s Decision Matrix. Verint provides a compelling solution for customers looking for a fully integrated workforce optimization suite with strong analytics capabilities.”

Receiving Speech Technology Leader Honor
As stated in the publication’s July/August feature story, “Expanded processing power, improved software algorithms and system performance, and technological advances have all led to explosive potential for growth in all sorts of markets and corners of the world.” Focused on these measures—including depth of functionality, accuracy and customer satisfaction—Speech Technology examined a range of technology and services based on research and analyst evaluations to make its top picks in the “2010 Market Leader” Speech Analytics category. The publication describes Verint as a major player in the market, stating “Verint has a much larger install base and has a higher-power solution, counting major enterprises among its customer base.”

“Finding the right operational data, customer feedback and business intelligence to make strategic business improvements can be a challenge. Every day, thousands of Verint customers use Impact 360 to do just that,” adds Nancy Treaster, senior vice president and general manager, Verint Witness Actionable Solutions. “This recognition from the analyst and media community is a tribute in our focus in helping organizations excel through innovation, partnership and embody our focus on customer success as they drive meaningful change within their organizations.”

Visit Verint this week at Booth 617 during SpeechTEK, August 2-4, for a view into the latest in Impact 360 Speech analytics and its full-range of workforce optimization solutions.

About Ovum
Ovum provides clients with independent and objective analysis that enables them to make better business and technology decisions. Our research draws upon over 400,000 interviews a year with business and technology, telecoms and sourcing decision-makers, giving Ovum and our clients unparalleled insight not only into business requirements but also the technology that organizations must support. Ovum is part of the Datamonitor group.

About Verint Witness Actionable Solutions
Verint^® Witness Actionable Solutions^® is the leader in enterprise workforce optimization software and services. Its solutions are designed to help organizations of all sizes capture customer intelligence, uncover business trends, discover the root cause of employee and customer behavior, and optimize the customer experience. From contact centers to remote office, branch and back-office operations, its award-winning, next-generation Impact 360^® Workforce Optimization suite is the industry’s most unified solution set—featuring quality monitoring and recording, workforce management, customer interaction analytics (speech analytics, data analytics and customer feedback surveys), desktop and process analytics, performance management, eLearning and coaching. Impact 360 helps improve the entire customer service delivery network, powering the right decisions to help ensure service excellence and transform organizations into customer-centric enterprises.

About Verint Systems Inc.
Verint^® Systems Inc. is a global leader in Actionable Intelligence^® solutions and value-added services. Our solutions enable organizations of all sizes to make timely and effective decisions to improve enterprise performance and make the world a safer place. More than 10,000 organizations in over 150 countries—including over 80 percent of the Fortune 100—use Verint solutions to capture, distill, and analyze complex and underused information sources, such as voice, video, and unstructured text. Headquartered in Melville, New York, we support our customers around the globe directly and with an extensive network of selling and support partners. Verint is listed on the NASDAQ Stock Market under the symbol “VRNT.” Visit us at our website www.verint.com.

This press release contains "forward-looking statements" within the meaning of the Private Securities Litigation Reform Act of 1995, including statements regarding expectations, predictions, views, opportunities, plans, strategies, beliefs, and statements of similar effect relating to Verint Systems Inc. These forward-looking statements are not guarantees of future performance and they are based on management's expectations that involve a number of risks and uncertainties, any of which could cause actual results to differ materially from those expressed in or implied by the forward-looking statements. For a detailed discussion of these risk factors, see our Annual Report on Form 10-K for the year ended January 31, 2010. The forward-looking statements contained in this press release are made as of the date of this press release and, except as required by law, the Company assumes no obligation to update or revise them or to provide reasons why actual results may differ.

VERINT, the VERINT logo, ACTIONABLE INTELLIGENCE, POWERING ACTIONABLE INTELLIGENCE, INTELLIGENCE IN ACTION, ACTIONABLE INTELLIGENCE FOR A SMARTER WORKFORCE, VERINT VERIFIED, WITNESS ACTIONABLE SOLUTIONS, STAR-GATE, RELIANT, VANTAGE, X-TRACT, NEXTIVA, EDGEVR, ULTRA, AUDIOLOG, WITNESS, the WITNESS logo, IMPACT 360, the IMPACT 360 logo, IMPROVE EVERYTHING, EQUALITY, CONTACTSTORE, and CLICK2STAFF are trademarks or registered trademarks of Verint Systems Inc. or its subsidiaries. Other trademarks mentioned are the property of their respective owners.

Verint Systems Introduces Forecasting and Scheduling Capabilities to Its Impact 360 for Public Safety Solution

Mon, 02 Aug 2010 00:00:00 EDT

Software Enhancements Automate Workforce Scheduling and Planning, Simplify Workload Management and Support Quality Citizen Service Focus

Verint and Partner Goserco Help Denver 9-1-1 Automate Forecasting and Scheduling to Optimize Workforce Efficiency and Effectiveness

APCO International Annual Conference
George R. Brown Convention Center, Houston, Texas
Booth #1006

HOUSTON, TEXAS and MELVILLE, N.Y., August 2, 2010 — Verint^® Systems Inc. (NASDAQ: VRNT) today announced the availability of new forecasting and scheduling functionality to its Impact 360^® for Public Safety Powered by Audiolog™ solution. The workforce optimization software is designed for today’s public safety answering points (PSAPs), command and control, and emergency communications centers.

Staffing effectively in mission-critical and 24x7 environments translates into a need to understand call volume trends and manage multiple shifts, posing a challenge for even the most experienced manager. Until now, public safety operations have relied on manual and time-consuming staff scheduling methods that often lack the ability to leverage historical call volume patterns, telecommunicator skills and available hours and workload requirements.

To counter these very real challenges, Verint has added new functionality to Impact 360 for Public Safety that automates workforce forecasting and scheduling, and introduces capabilities that enable monitoring schedule adherence in real time. Helping emergency communications and dispatch center management plan and appropriately staff to meet their workloads and requirements, the Verint solution can produce optimal schedules by balancing defined shift rules, work patterns, breaks, off-phone times, and individual skills, proficiencies and preferences.

Other enhancements include intra-day management capabilities that provide visibility into operational metrics, enabling managers to track and compare actual and forecasted volume and performance against plan and/or forecasts; assess trends and historical data; identify and proactively resolve variations to plan; and take appropriate and rapid action in routine, as well as unanticipated emergency and disaster situations. Impact 360 for Public Safety now also automates such routine tasks as time off management and shift swapping, and includes out-of-the-box reports that provide managers with insight into individual and group performance and the ability to perform activity analysis.

Denver 9-1-1 recently collaborated with Verint and Goserco Inc., a Verint Premier partner, on its forecasting and scheduling technology initiative. “Automated forecasting and scheduling is helping Denver 9-1-1 take intelligence from the phone switch and use that information to build optimal staff schedules and deliver better, more efficient service to our citizens,” shares Christine Bradshaw, performance manager, Denver 9-1-1. “Conceptually, it’s like using the dashboard in your car to gather data to make better driving decisions.”

“When every second counts, it’s critical to have a program grounded in quality, accuracy and timeliness—and committed to high-caliber performance, citizen service, liability reduction and NG9-1-1 requirements,” adds Nancy Treaster, senior vice president and general manager, Verint^® Witness Actionable Solutions^®. “These latest enhancements to Impact 360 for Public Safety incorporate critical forecasting and scheduling capabilities that align the most appropriately skilled call takers at the most opportune times, enabling agencies to better manage workload, control costs, and excel in citizen support and service.”

Impact 360 for Public Safety’s forecasting engine pulls in historical weeks of call statistics from the phone system that can be altered and weighted for forecasting future weeks. The solution’s forecast profiles enable PSAPs and other agencies to select and save a set of contact behavior to quickly and accurately model for storms, large public gatherings, and other seasonal and recurring events, for example. It can then project staffing needs for each queue down to the 15-minute level.

About Impact 360 for Public Safety Powered by Audiolog
Verint’s Impact 360^® for Public Safety Powered by Audiolog™ is designed to help support PSAPs and emergency services organizations in enhancing performance and responding to new challenges arising from Next-Generation 9-1-1 (NG9-1-1). The solution brings together a unique set of functionality that when combined assists in achieving high quality and accurate call handling and dispatching, liability reduction, immediacy of incident data and efficient incident-based recording retrieval, citizen surveys and staff training. Having successfully introduced workforce optimization technology from mainstream business operations into the rapid-pace, mission-critical, public safety communications world, Verint is again extending the technology’s potential and reach—this time with workforce forecasting and scheduling. With Verint solutions, PSAPs can better achieve accuracy and completeness of records, immediacy of incident data, reductions in liability, and improved quality and employee retention—helping them accomplish more with limited resources.

For more information about Verint and its public safety solutions, visit www.verint.com/publicsafety.

About Verint Systems Inc.
Verint^® Systems Inc. is a global leader in Actionable Intelligence^® solutions and value-added services. Our solutions enable organizations of all sizes to make timely and effective decisions to improve enterprise performance and make the world a safer place. More than 10,000 organizations in over 150 countries—including over 80 percent of the Fortune 100—use Verint solutions to capture, distill, and analyze complex and underused information sources, such as voice, video, and unstructured text. Headquartered in Melville, New York, we support our customers around the globe directly and with an extensive network of selling and support partners. Verint is listed on the NASDAQ Stock Market under the symbol “VRNT.” Visit us at our website www.verint.com.

This press release contains "forward-looking statements" within the meaning of the Private Securities Litigation Reform Act of 1995, including statements regarding expectations, predictions, views, opportunities, plans, strategies, beliefs, and statements of similar effect relating to Verint Systems Inc. These forward-looking statements are not guarantees of future performance and they are based on management's expectations that involve a number of risks and uncertainties, any of which could cause actual results to differ materially from those expressed in or implied by the forward-looking statements. For a detailed discussion of these risk factors, see our Annual Report on Form 10-K for the year ended January 31, 2010. The forward-looking statements contained in this press release are made as of the date of this press release and, except as required by law, the Company assumes no obligation to update or revise them or to provide reasons why actual results may differ.

VERINT, the VERINT logo, ACTIONABLE INTELLIGENCE, POWERING ACTIONABLE INTELLIGENCE, INTELLIGENCE IN ACTION, ACTIONABLE INTELLIGENCE FOR A SMARTER WORKFORCE, VERINT VERIFIED, WITNESS ACTIONABLE SOLUTIONS, STAR-GATE, RELIANT, VANTAGE, X-TRACT, NEXTIVA, EDGEVR, ULTRA, AUDIOLOG, WITNESS, the WITNESS logo, IMPACT 360, the IMPACT 360 logo, IMPROVE EVERYTHING, EQUALITY, CONTACTSTORE, and CLICK2STAFF are trademarks or registered trademarks of Verint Systems Inc. or its subsidiaries. Other trademarks mentioned are the property of their respective owners.