Application Event Trigger for Public Safety
Tags interaction recordings with related data to enhance call retrieval, incident investigation, & quality assurance
| At A Glance |
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Easier Call Retrieval & More Efficient Investigations
In the past, call retrieval was often difficult and time consuming for PSAPs, command and control centers, and emergency communications centers. That’s because these organizations were often limited to channel-by-channel searches for the interactions they needed. Today, Verint’s Application Event Trigger™ virtually eliminates that limitation by attaching call-related data to interaction recordings. With Application Event Trigger, public safety organizations can retrieve calls more rapidly and intuitively and conduct investigations more easily and productively.
Available as an option with Verint® Audiolog™ and Impact 360® for Public Safety, Application Event Trigger can capture call-related information from desktop applications, such as call-taking, ICCS, CAD, and dispatch, and can capture call taker or dispatcher logon ID. Application Event Trigger can automatically initiate console screen recording and extract “call type” (police, fire, etc.) and other information taken from call handler screens.
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Verint Application Event Trigger is part of Impact 360 for Public Safety, a robust portfolio for improving the effectiveness of PSAPs and emergency communications/command & control centers.
Enhance Quality Assurance and Deliver Targeted Training
Besides making call searches easier and investigations more productive, this powerful software also helps public safety agencies more effectively assess call handler performance. With Verint Application Event Trigger, authorized communications center personnel can search for calls by call handler name or location and a variety of criteria captured in Audiolog. Plus, built-in console screen recording provides additional information about call handler performance. Verint Application Event Trigger brings richer context to quality assurance programs and incident investigations and makes it easier to assess individual performance and initiate quality improvements.
Verint offers rich quality assurance solutions for public safety, including performance scorecards for an at-a-glance view of performance metrics at the individual, group, and organizational levels and eLearning and coaching for targeted skills development.
No one understands the challenges facing public safety organizations better than Verint. And no one provides a richer portfolio of solutions for increasing situational awareness, improving emergency response, reducing liability, and expediting investigations.
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Verint’s Impact 360® for Public Safety Powered by Audiolog™ was recognized by APCO as a 2009 “Hot Product”
